1.  What are your shipping rates?

     Please use the shipping calculator at checkout to figure out your shipping rate.

2.  Do you ship internationally?

     Yes, we ship worldwide.

3.  How long will it take to receive my order?

     Depending on your time and day of  purchase, most orders will be processed and             shipped the same business day or within 48 hours.  If your order is received on the   weekend or during any US holidays, we will ship your order within the next two business days.

4.  What is your return and refund policy?

     All returned products will be accepted up to 30 days after purchase in exchange for merchandise credit.  Returned items must still be in new unused condition in their original packaging.  You will be responsible for all return shipping costs.  If you request a full refund instead of a merchandise credit, a 20% restocking fee will be charged.

     Returns must be approved by us before shipping the item(s) back to our warehouse.  Please email us at sales@imperialtitanium.com and include your order number and name when contacting us.  We will provide you with a return authorization form that you must fill out, sign, and include in your return package.

     Depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.

5.  Do you offer dealer pricing?

     No, but we do offer bulk pricing.  Please contact us via telephone at 281-826-1774 or by email at sales@imperialtitanium.com for further inquiries.

6.  What are your hours of operation?

     We are open Monday through Friday from 10:00AM  to 5:00PM CST

7.  How can I contact you if I have any questions or concerns?

     We can be reached by email at contact@imperialtitanium.com or by telephone at 281-826-1774.

8.  What is your mailing address?

     Imperial Titanium

     PO BOX 1301

     Sugar Land, TX 77487